Josoft Technologies ! Award

JOSOFT TECHNOLOGIES ACHIVEMENTS

Josoft Technologies the ‘Employees First Customer Second’ philosophy has empowered and enabled employees to create value for customers every single day. But what does value mean to Josoft Technologies?  And most importantly what does it mean to Josoft Technologies customers. Real value is born out of innovation. Innovation that helps a customer solve a clear business problem, or introduces a new way of doing business, or gives birth to ideas that create competitive differentiation, are just some examples of transformational value.

Josoft Technologies our employees are at the heart of innovation. By channelizing the energies of 100 employees, and transferring the ownership of change to their hands, we see innovation happening at every corner of Josoft Technologies. By giving them the right tools, and creating the right culture, Josoft Technologies has enabled employees to collaborate, communicate and innovate freely across teams and across boundaries.

Client Benefits

• Business process optimization by us
• Immediate cost-effective results
• A stable long-term relationship with steady improvement
• Quality processes
• Our 100% commitment to success

Our Benefits

• A steady, long-term  process
• Reference customer for BPO
• Expanded service opportunities
• Ramp-up opportunity for business growth
• Returns on investments made, through long-term relationship
• Pride in working with on behalf of a world class company like the Client

Employee Satisfaction

•  Accuracy of contact forecast
•  Training & documentation
•  Employee turnover
•  Employee Satisfaction
•  Accuracy and timeliness to
•  Meet Contractual obligation
•  Process Conformance
•  Timeliness of reports

Customer Satisfaction

•  First Contact Resolution
•  Time to resolve
•  Percentage of resolution
•  Escalation of unresolved to
•  Appropriate authority
•  Customer call-back accuracy
•  Customer Experience Audit

Client objectives

• Cost-effective outsourcing solution
• Higher productivity and efficiency in processes
• Consistency in performance
• Close working relationship with BPO partner

Awards and Rankings

Satisfying clients is our business. Through a consistent, disciplined and accountable delivery approach, Josoft Technologies achieved an industry-leading track record of on time, on-budget projects. As results our average client satisfaction score for the past 2 year has measured consistently higher than 7 out of 10.

CERTIFICATIONS

ISO 9001 Certified

In xxx, Josoft Technologies became the first India Company in its category to

Secure ISO 9001 certification for its Project Management Framework.

Continuing a rich tradition of quality assurance, Josoft Technologies has achieved this

Certification for its entire Josoft Technologies Management Foundation, covering its three major