Knowledge process outsourcing (KPO) is the allocation of relatively high-level tasks to an outside organization or a different group (possibly in a different geographic location) within the same organization. KPO is, essentially, high-end Business Process Outsourcing (BPO).
Most low-level BPO jobs provide support for an organization's core competencies and entry-level prerequisites are simply a command of English (or applicable language) and basic computer skills. Knowledge process outsourcing jobs, in comparison, are typically integrated with an organization's core competencies. The jobs involve more complex tasks and may require an advanced degree and/or certification. Examples of KPO include accounting, market and legal research, Web design and content creation.
The Indian KPO sector offers clients a wide range of services among various industry verticals. Apart from IT/ ITES related services, the KPO industry provides several knowledge-based solutions such as Engineering services, Web Application development, CAD/ CAM Applications, Legal Processes, Intellectual Property and Patent Services, Business Research and Analytics, Legal Research, Clinical Research, Publishing, Market Research, etc. That's the reason why KPO is also known as business research process.
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