Business Process Outsourcing (BPO)
has been providing businesses with a way to cut costs for years, but
current IT trends are shaking up the sector, putting CIOs at the forefront of
planning. Technologies such as cloud computing, business analytics
software, social media platforms and process automation software are being used
within BPO to enable them to lower costs and be more effective.
Because outsourcing relationships
are like marriages both partners have to get something from it. Through
additional technology based services customers will get more for their money,
while supplier business models will change, with less reliance on providing
human resources. This move by suppliers to what are known as non-linear growth
models is a trend, particularly amongst offshore BPO suppliers who have relied
heavily in the past on selling low cost labor.
IT enabled BPO is a huge sector and
dwarfs the IT outsourcing sector in turns of spending. But as businesses
attempt to take advantage of new IT trends then, IT element of BPO
relationships will grow at the expense of people. Technology trends such as
cloud computing and big data are supported by technologies such as social media
and smart devices to create new services to compliment BPO.
How can Josoft
Technologies help you?
§ Banking and Capital Markets
§ Insurance
§ Telecom
§ Finance and Accounting
§ Human Resources Outsourcing
§ KPO/Analytics
§ Customer Relationship Management
No comments:
Post a Comment